Questions

Frequently Asked Questions

Is pickup really free for HDPE and aluminum?

Yes. Registered businesses get free, scheduled pickup for HDPE plastic and aluminum cans with no minimum volume requirement.

What about electronics, appliances, and furniture?

These are hauled for a fee based on volume and item type. Request a pickup from your dashboard or contact us and we'll confirm pricing before scheduling.

How long does approval take after I register?

Most accounts are reviewed and approved within 1–2 business days. You'll receive an email as soon as your account is active.

Can I choose how often you pick up?

Yes — weekly, bi-weekly, monthly, or as-needed. You can change your preferred frequency any time from your dashboard.

What areas do you serve?

ReLoop currently serves businesses across Ontario. Contact us to confirm coverage in your specific area.

How do I know when my driver is coming?

Once logged in, your dashboard shows your upcoming pickup schedule and status updates as your driver progresses through their route.

Can multi-location businesses (like coffee shop chains) register?

Yes. Contact us directly to set up multi-location accounts and coordinated route scheduling.

I have a complaint or an issue with a pickup — what do I do?

Log in to your dashboard and send a message directly to our admin team, or use the Contact page.